written by Elsiev67 on 17/03/2015
Bought a toaster that cost £80, broke after 2 weeks! The real problems started when I phoned customer services to tell them. Very rude and unhelpful staff. Was told I had to box up the toaster and send it back at my own expense, so they could repair it. It has now been 4 weeks and I still haven't a toaster and when I phone to check progress of the repair, I am told to can't say and I just need to wait. I will never buy from Selfridges online again. Wish I had read the shocking reviews before purchasing.