written by on 17/03/2015
Purchased currency from currencies direct. They took my money but then refused to do the transfer. Complained to the CEO as per their terms and conditions, but he was rude also and threatened to publish personal information if I reviewed the company negatively.
Staff were quick to take my money, but then were asking all sorts of personal information. I complied initially, but they just kept on asking for more and more so I cancelled the order. Initially refused to return my money, then said there would be a charge of around £60. Eventually they did return it without charge, although by this time it was a day later.
Used a different company (found in airports) and they transferred same day with no issue, despite being regulated by the FCA!