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“Awful service shocking attitude from underwriter.”

written by Bender199 on 14/03/2015

Booked an appointment in branch to sort out a mortgage already had the agreement in principal which was done online was told to bring lots of paperwork. Went into the appointment to be told you don't need any of that then he did the same online agreement in principal and booked another appointment for 2 weeks down the line. went back in for the next appointment which was told would last 2 to 3 hours it took 5.5 hours as the system crashed twice and after all that only to be told at the very last minute "oh it's been reffered sorry" no reason why it's been put to the underwriter, we were looking to borrow 2.25 times our annual income and both had printed credit reports showing 999 and 968 no bad credit ever no missed or late payments in over 7 years, with a disposable income of over £4800 per month to say I was amazed was an understatement the very helpful mortgage adviser was equally shocked so he contacted the underwriter on our behalf to find out what the problem was. the response from the underwriter was "NO and I won't even look at the application or tell you why" Thanks for wasting my time and giving me a negative mark on my immaculate credit report I wouldn't have minded if they told me what was wrong so I could fix whatever the mistake was but not even that. So much for NAT-Yes. back office staff treat customers like dirt and expect customer loyalty.