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“An extremely dissatisfied customer”

written by on 12/03/2015

After having my Economy 7 meter changed to a standard one (arranged through them) it took SP six months to update my account, and possibly only then because I had involved the Ombudsman. During this time I was unable to sort out any bills or change supplier.

Finally, thankfully, I am now with another supplier but SP seem incapable of sorting out my final bill. They are denying that they have received my final readings from my new supplier even though SP themselves actually sent them confirmation of the gas readings over a week ago??????

Never ever would I use SP again, even if their prices were half that of the other suppliers.

ps. Two tips:
* If your account is well in credit but they won't refund, demand they reduce your direct debit (it's £10 pm minimum for both fuels). At least you can be using some of your credit to pay for your energy.

* Do contact the Energy Ombudsman. They are very approachable, it's free, they do seem to galvanise suppliers into action and they may be instrumental in helping you get compensation if you are entitled to it.