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“A waste of space!”

written by Myliep484 on 11/03/2015

I have tried unsuccessfully to set up a gift list with Debenhams. It has been a very time consuming and frustrating experience. My first two attempts (via the Carlisle store) were cancelled by the store without any consultation or reason. I rang the store via the only available phone number which is an 0844/premium rate number (5p/minute!).The first time I rang I was told that there was no one there who dealt with the Gift List and suggested I ring back at a different time. On the second occasion that I rang the store, it took several minutes to get through the automated system only to be put on hold for a further twenty minutes. When I eventually managed to speak to a member of staff they were unable to help me and could not provide an explanation for the account being cancelled.
I then emailed the head office who replied promptly but said they could not help me as the gift lists are managed by the individual host stores themselves.
For reasons best known to myself I decided to have one more go. I chose the Gateshead store as my host store this time- hopeful that I might get better service. This proved to be a vain hope! Many hours were spent compiling the list - - again! The list remained'active' for about two weeks and then it was again cancelled. I have not wasted any more of my time and money ringing the store. I consider Debenhams Gift List Service not to be a service at all. Many of the items the store has available to purchase (either in store or on line) are NOT available on the 'Gift List'option. I suspect that those items that are available to access via a gift list are items for which they need to boost their sales. They tempt the customer in by cheap or reduced prices,by making false promises to help make your 'special day' special. They imply that by using their service it will help to make planning your day easier. They have provided me with nothing except a lot of frustration, anger and despair. I would not recommend this service to anyone, they have only their best interests at heart. Perhaps my gift list wasn't big enough to make it worth while for them. I don't know because whilst I have tried to communicate with them , they have made no effort to contact me or give me any explanation for their appalling service.
PS. I live in a rural location and 50 miles away from from my nearest shopping center, so calling into Debenhams and creating a scene is not a viable option - otherwise I would!