written by NorthHampshire on 11/03/2015
Some two years ago, I was given as a gift a number of items of Denby cookware. This included a set of four breakfast / soup bowls.
During the intermediate time, all four of the bowls developed cracks and had to be discarded, the last one being in early March following a 30 second spell in a microwave oven when it contained a slice of pie. The bowls are clearly marked as being suitable for use in a microwave oven.
I contacted Denby by email and included photographs of the damaged bowl. In return I received daily automated assurances that my message was being dealt with and then just a few days later a comprehensive technical report as to the likely cause of the failure. Although quite naturally Denby could not admit liability, they offered as a goodwill gesture to replace the damaged bowls, which were received late last week.
It was unfortunate that the bowls failed in the first instance, but the Customer Service has been first class throughout and I'd be pleased to use Denby products again in the future.