written by on 10/03/2015
I booked my flights 6 weeks ago still haven't received confirmation email for baggage have made 4 calls to helpline over 45 minutes each time before an answer then a poor english speaking indian tells you they will resolve it in unto 24hours after keeping me on hold for another 45 minutes 6 weeks later still no joy went into local shop cannot solve it saying they can't because it was booked online flying tomorrow have to turn up with no tickets no confirmation of baggage spent approximately 7 hours trying to solve this at 5p per minute plus network charges and even though I have paid nothing not even an apology totally useless made my break about as stressful as can be imagined thanks a lot you are the useless I will spend as much time leaving as much feedback as i possibly can in a hope that you don't ruin anybody else's holiday