Report Abuse

“I went to the burnley branch first thing in the...”

written by on 20/05/2011

I went to the burnley branch first thing in the morning lpoking to purchase a garden trimmer, the display very dis organised and going to the till and back to the display 3 times I eventually purchased a Bosch battery trimmer. This was recommended by the counter staff who told me she had one and they a great product. As recommended by staff I charged the battery for four hours (no timescale mentioned in the booklet) and started to use it, it lasted 10mins and died. It also went through to of the plastics that cut through the grass even though I have soil border. so I decided to take it back to the store, when I got back the service immediately turned extremely bad, I waited at the till 10 mins for superviser to have alook to confirm the product was defective. The supervisor was called Brian, this guy had the worst attitude I've ever come across in retail without exception, after Brian read the whole manual and inspected the box twice he then decided to charge the battery. I had been there over 30mins so far! and as yet got no where.

I asked how much longer it would take and I was told " as long as it takes" I was incensed by this stage and admittedly reacted by saying "don't speak to me like that I'm not some idiot of the street" he then said are you threatning me? I was getting the distinct impression they trying anything not to have refund this product. he then called his manager and security who forced me to leave the store without refund and defective product. I then drove 15 miles to blackburn explained the situation to manager there (Andy ) and he offered me an apology and refund... Well done Andy. The staff at blackburn told these tactics at burnley were becoming common and the Blackburn store were having to deal with these complaints......