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“I've shopped at B&Q and Wickes for many years but...”

written by rossa on 02/07/2009

Good Points
It was open

Bad Points
Empty shelves, unclear pricing, unhelpful staff.

General Comments
I've shopped at B&Q and Wickes for many years but decided to give Focus a try. My first visit to Focus will be my last. The whole place looked as if they were about to close down and the staff were disorganised. Long time (10 minutes or more) at checkout because they didn't appear to know how to process a refund for someone else. No apology for long wait - I don't think they could have cared less.

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