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“Shockingly bad customer service.”

written by Valentinas347 on 05/03/2015

I ordered an item after I was persuaded by them over another company. The first warning sign should have been an inability to pay over the conventional methods, but I was told they were a "England-based company" so I put my reservations aside and ordered a Galaxy Note 3. I emailed immediately asking for a tracking number on dispatch.
After a couple of days of hearing nothing, I emailed to ask where my tracking number was. They told me they'd send when item was despatched. I was cross by this point so told them to cancel and transfer the money back. I was told after a lot of cross words were exchanged that the money would be in my account by Sunday. It's now Tuesday. They have consistently lied to me and I'm still £270 down so I'm now going to Trading Standards and the police to report them. Their "ENGLISH STOCK" in fact is delivered from China and their customer service reps are shockingly bad. They pick and choose lies to spin and then ignore when the going gets tough. But I won't be ignored. I plan on getting every penny back, even if I have to pull it back like pulling hen's teeth!
Do NOT use this company under any circumstances. I'm aiming to have them shut down permanently as they are a disgrace to themselves and their "customers."