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“ Derby store saves the day!!”

written by Eganpb355 on 05/03/2015

Had the most awful experience when buying a Nina pendant light from BHS via a store in Nuneaton. the net was out of stock and so was my usual store so I rang Nuneaton and got a girl  who agreed to put the light which was in stock away for me to collect. Some 40 mile trip left me with a box that had been opened, why did she not tell me the box had been opened???I asked if it was all there and she replied "I think so". I drove myself and my disabled daughter home to find a right mess of unopened bulbs and screws, the light was marked and filthy. I then travelled all the way to Burton on Trent to return it.the person I dealt with  served me and was so caring and very very helpful. She listened to me and gave me a full refund explaining that BHS does not operate usually like this. I was so impressed by her attitude that I came home and reordered the now in stock item. Well done  you could do with training the other lady on how to treat a customer that keeps her in a job!! Thankyou again I am so grateful