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★☆☆☆☆

“Appalling customer service, don't sell your house with...”

written by PicklesLastDay on 02/03/2015

If you are ever looking to sell your house, I strongly advise you to first try to buy a house with an agent first to find out if they are any good at selling them.
I tried to get Bridgefords to value a property of mine, they didn't bother to turn up. As this wasn't a house that I lived in it ment that I had to go out of my way to meet with them so three quarters of an hour after they were suppose to turn up, I rang them to be told that the person who was supposed to be meeting with me was off ill and didn't I get a phone call -NO I DID NOT!
Secondly I saw house that I was very interested in purchasing. I rang their call number who 'qualified' me as a purchaser and asked if I wanted I mortgage, I said no I didn't need one. She made me an appointment to view the house. The day before the viewing I got a call from their mortgage advisor, and I repeated that I didn't want to make an appointment with him. Two minutes later I got another call from the agents who said that before they would let me see the house I would have to see their financial advisor. Sorry but did I want to buy a house or a mortgage?
For their information I am a cash buyer, I don't need a mortgage to buy this house! As a result solely of their poor custommer service I have them to forget it but felt that sellers needed to know that they were loosing potential buyers due to Bridgeford's only being interested in selling mortgages rather than houses.
Sorry Bridgefords but you have lost one of your customers a potential buyer and yourselves a potential seller (of a house that I don't have to sell to buy this other one). Your loss not mine.

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