Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3233999

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Firefly Duplicity”

written by MickFi on 27/02/2015

I had the misfortune to book a car with Firefly at Munich Airport, through AutoEurope, for a week, beginning Sat 24th Feb 2015. The bill charged to my account bore no relation to the sum agreed. I paid €160.88 in advance for a Hyundai i40 or similar, plus I agreed to pay for a Sat Nav when collecting the car (this was advised to be approx €53.50 per week including VAT). The bill I received was for €435.27 ! The amount I had agreed to pay (€160.88), and paid in advance, was deducted from the bill, leaving me with an additional payment of €274.39, but I paid €425.27 in total.

I was upgraded, but I never requested the upgrade and at no stage was it stated that there would be a charge for the upgrade and nor was I asked to agree. Also, I specifically refused any additional insurance or options offered to me.

I believe that this is totally unacceptable, duplicitous and actually fraudulent. As I say, I did not knowingly agree to a single additional charge except for the Sat Nav, which I expected would be no more than €60 (advised it would be approximately €53.50). I had no time to argue the point on the day in Germany, as we were rushing to check in for a return flight.

Was this review helpful? 0 0