written by on 25/02/2015
I'm just deleting old emails from my inbox and I came across the lengthy exchange I had with the Admin team from Surplus and Adventure.
So I thought I'd just do a quick check to see if there were still bad reviews about them, and there are!! I purchased my items in Sept 2012 and was still trying to receive them in March 2013.
PLEASE EVERYBODY DON'T PURCHASE FROM THEM.
My experience was that only half my good turned up, I was consistently fobbed off with the excuse that my items should be in the next delivery they received from their suppliers and therefore should be with me soon.
In the end, I only got a refund because I quoted the Sale of Goods Act..
>>Quote>>
Hello Admin Team,
Can you please update me on the status of my refund.
If I don't receive my refund back to my credit card by the end of this week, i.e. 4pm on Friday 22nd February 2013, you will have left me with no other choice but to initiate legal proceedings. My grounds for this are that as an online retailer, you are required to deliver goods that you have sold within 30 days. You clearly haven't done this.
Below is a link that directs you to the Office of Fair Trading's website that will explain where you have breached the Sale of Goods Act 1979, I would encourage you to read section 11.
http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/
Kind regards
>>Unquote>>
I sent a further email 2 weeks after this as I still hadn't received my cheque before it finally arrived.
6 months of stress that no one wants or needs.