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★★★☆☆

“Careful if planning to retain plate due to hidden charges”

written by IanAnslow on 25/02/2015

I bought the number plate for my new born son to match mine and his mum's. Obviously won't be going on a car for a few years but wanted to guarantee it. Due to regtransfers purchasing the plate, with myself as nominee, when I intend on retaining it every year, they are the only ones as purchasers who can continue to retain. With this, they add along with the compulsory £25 fee a £30 admin charge. I think if you buy a number plate at great expense, they should no longer have the right to take money from you. I'm happy to do the retention myself, but because they've put their names on the certificate they've got you over a barrel. 'Bottom holes' comes to mind. Here is nothing I can do about it, except to put on another vehicle, then retain from there. That will then be I my name. In doing that though, I'll have to pay the DVLA two lots of £80 (one for each change) plus insurance costs of changing the number as well. Seems I've been well and truly bent over by another greedy, money grabbing company.

The actual purchase was easy, found them quite easy to get the price down and told them it was cheaper elsewhere and they price matched. They certainly wouldn't be my first port of call, probably second or third once I'd found it cheaper elsewhere.

I suppose in summary, I have purchased a plate for my son which I'll retain for 17 years. Perhaps a little silly, so the odd £30 here or there is nothing too major. It's more the principle that they feel £30 is an acceptable amount to charge for something I am happy to do, and have done myself in the past.

3 star rating due to ease of purchase, but complete lack of after sales.

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