Written on: 04/06/2010
I have been an HSBC customer for 25 yrs. Until @ 5 yrs ago everything was fine. Then they outsourced their call centre & customer services to Asia.Telephone Banking is now impossible. Operatives are not only very difficult to understand but they are also poorly trained and unable to offer a basic customer service. Information is often wrong and advice is at best sketchy. Repeated calls & waiting are often needed to try & resolve any query. Internet banking is little better. E mails queries are also answered by operatives overseas who merely regurgitate large sections of bank-speak. Personal advice & customer service is non existant. I have stopped using my credit card & savings account & its only a matter of time before I move my current account - I just can't stand it anymore.