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★★★★☆

“Really efficent and great customer service”

written by on 23/02/2015

We bought concert tickets as a 50th birthday gift for my sister. We were a bit wary about using Viagogo but really wanted the tickets. Yes the service fee was expensive but we knew about it and were prepared to pay. The tickets were not immediately available after purchase - that made us a bit nervous but we were notified by email, as promised, when they were ready for down load. .
I had a few questions after I paid and contacted customer service and had an immediate response.
Days before the tickets released I had a phone call asking if I'd like upgraded tickets for no additional cost. Of course I said yes.
Overall we paid a bit more than had we purchased tickets directly from the box office but that was ok given our circumstances. Viagogo delivered everything that was promised and the Eagles concert was fantastic.

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