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“disgusting service got totally ripped off”

written by on 17/02/2015

LAST WEEK I PURCHASED SOME TICKETS OFF VIAGOGO TO GO TO THE RUGBY SIX NATIONS ENGLAND V ITALY GAME.MYSELF AND MY PARTNER WERE VERY EXCITED AS THIS WAS OUR FIRST TIME AND WE ARE VERY BIG RUGBY FANS. WE PAYED A LARGE AMOUNT OF MONEY FOR THESE TICKETS OF WHICH ON TOP OF THAT THERE WAS A BOOKING FEE, VAT AND A £10.00 DELIVERY CHARGE. THE TICKETS ARRIVED A FEW DAYS LATER.DURING THIS TIME WE HAD PURCHASED TRAIN TICKETS FOR JUST OVER £100.UPON EXAMINING THE TICKETS PART OF THE TICKET HAD BEEN TIPEXED OUT, THIS WAS VERY CONCERNING TO US.THERE WAS ALSO A VERY STRANGE LETTER INSIDE REGARDING THE TICKETS.
ON SATURDAY 14TH FEBRUARY WHEN WE ARRIVED AT TWICKENHAM STADIUM WE WENT TO THE TICKET OFFICE WITH OUR CONCERNS ABOUT OUR TICKETS, TO BE TOLD THAT THEY WERE VOID DUE TO BEING DEFACED, AND ALSO THROUGH BEING SOLD ON BY SOMEBODY ELSE. WE ALSO FOUND OUT THERE REAL VALUE WHICH WAS SHOCKING COMPARED TO WHAT WE HAD PAYED WE HAD BEEN WELL AND TRUELY RIPPED OFF.DUE TO OUR TICKETS BEING VOID WE WAS UNABLE TO ENTER THE STADIUM. WE WERE ABSOLUTELY DEVASTATED AND VERY ANNOYED. I HAVE CONTACTED VIAGOGO AND HAVEN'T FOUND THEM HELPFUL ONE LITTLE BIT. IM WRITING THIS TO WARN PEOPLE NEVER TO BUY OFF THIS SITE OTHERWISE YOU WILL BE COMPLETELY RIPPED OFF. I WAS TOLD WHEN I BOOKED THE TICKETS THAT THE BOOKING FEE WAS TO COVER THE UNLIKELY EVENT OF YOU NOT BEING ABLE TO GAIN ENTRY TO THE RUGBY. WE WERE VERY UNFORTUNATE COULDN'T GET IN AND ARE NOW TRYING TO GET A REFUND WHICH DOESN'T LOOK LIKELY DUE TO THE INCOMPETENCE OF THE STAFF. VIAGOGO HAVE COMPLETELY RUINED OUR DAY.