written by MattfromBath on 13/02/2015
After great service from the breakdown service for 10 years, I was more than happy when the RAC came out as the cheapest car insurance on a comparison site. This has now turned into disgust. I returned my no claims discount info when required only to wake up a few days later on a Sunday morning to an emails saying that my policy had been cancelled, along with an email saying my NCD could not be processed as my policy wasn't active.
Even worse, they want to charge £55 for this fiasco.
Even, even worse.. They won't repay the money I paid upfront until I return the certificate of insurance. This would be fine, but to do this I would need to print out the certificate and since my policy was cancelled I am unable to do this!!!
Shocking service to a loyal (Now ex) customer and still awaiting my money after 3 weeks.