written by Ryleen1960 on 13/02/2015
DO NOT BOOK WITH THEM … I just made the same mistake ….
The call centre is in India and they are incredibly rude and unhelpful. Once they have taken your money they are not interested. The person I spoke to refused to help and told me to call back later. I asked to speak to the supervisor and he told me customer where waiting to get through and to call back. I told him I was a customer !!!!
Never again. An expensive lesson learnt. I'd be very surprised if the hotel are expecting me, let alone get on a plane ...