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“The Worst Service on the Web”

written by 1justR300 on 11/02/2015

Definitely avoid Rock.com email! It takes weeks to get any reply from their "support" staff, and then the reply doesn't fully respond to the issue and they have an attitude like they don't even think they need to acknowledge how long you waited. Then, when you tell them that the issue still isn't resolved, you have to wait who-knows-how-many weeks to get a follow-up reply to solve what they left unresolved in the first reply. It's really a shame because I used it for years and I almost never had a issue and I got good quick support whenever I had an issue, but suddenly a few months ago, all of their email users had to go through a long complicated transition to a new system (several months long) and the new system costs each user $39 a year. 

During the transition, nobody was allowed to create a new password and nobody was allowed to use their old password, everyone had to use the temporary password that rock.com emailed to account holders. With all of the government surveillance and hacking going on recently, everyone knows that emailing a password is like telling the whole world. So, for months, rock.com users had no privacy until they were gleefully told by rock.com that it was finally permissible to create a private personal password.
That's when the "support" got nasty and almost non-existent. Now I wish I hadn't told all of my friends and family to send email to me at the rock.com address. And a lot of people who had rock.com email accounts lost their data and their accounts because they happened to not be aware of the transition. And guess what? The bill for second year of the new system came on time, early in fact. I wonder why they're so good at billing and so awful at providing service.
The bill came around the 3rd day of February (with a whopping one-time discount of $10 off the new yearly fee) and it is due by the fifteenth day of March.

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