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“John Lewis seems to be going rapidly downhill. ”

written by janice truscott on 23/03/2009

Good Points
Deliver on time

Bad Points
We had a John Lewis freezer.
It isn't substantial - apparently it's made by Electrolux.
the last freezer we had lasted 17 years with no problems.

The John Lewis freezer is flimsy. The shelves break. It stopped freezing- within the guarantee period.

You would have thought that since it was fading fast and under guarantee someone would have been sent out to fix it. Three days later... I asked them why they hadn't contacted me..

The answer was 'We've put it to 4pm today ro sort it out ( even though they knew it was an emergency). sigh...

General Comments
John Lewis seems to be going rapidly downhill.



The operator told me that their customer service is now farmed out to a company operating from Glasgow.



This company doesn't seem to realise that customers are happy to pay extra with John Leiws because they know thinkthat they will get good service if anything goes wrong.



The problem is that it doesn't understand the word Emergency... of course a customer would be willing to throw away £75's worth of food, as they cannot get it a service engineer out within three days. Er - no.

How to solve the problem :

Ring their HQ in London. 0207 8281000

It's the only way anything will be sorted.

The female switchboard operator seems to be the only person willing to help in the entire John Lewis empire.

Even then she's got her work cut out as ALL their executives seem to be on voice-mail/ holiday, in meetings on breaks.....

After an hour's phoning, someone rang me back from HQ.

Said they'd sort it out. Hmmmmmm.