written by SickAsAParrot on 31/01/2015
We booked a holiday to Malgrat at the beggining of Jan'15, it asked for chid ages 0-18, so i put my chidrens ages in, 4 and 14. Everything went through ok until when we printed off the booking the child ages said 4 and 4. I immediately panicked thinking that i was to blame so my husband checked by going back page by page and printing them off as he went. I was not to blame it was Hotels4u's computers.
I phoned them the next day and told them everything and they addmitted they were having problems and would promptly sort it out and e/mail us. THEY DID NOT. So phoned again,told it was my fault, got proof so he backed down.He said he would sort it and guess what, HE DIDN'T. Phoned again and was told that my 14yr old was now classed as an adult and had to pay extra for her. They needed to phone the hotel to check. By this time i'd had enough and phoned Trading Standards who started a case against them as they were in Breach of the unfair trading regulations.
I phoned hotels4u the next day and informed them of everything and was told that i would have to pay 80 pounds to cancel, and that she could sort it all out now with no extra cost. We thought that sounded ok but when the conformation came through it just said 2 children and NO ages.
This bothered me for a week so i decided to call them and try to upgrade with a new booking with ages of the children on. I was told that my 14yr old was classed as an adult, so i said what about your site claiming children are 0-18. I was horrified when she told me that when we arrived at our hotel they would say that my child was and adult and charge me more money there or we wouldn't be allowed to stay. My instincts were right about them, so we cancelled ,after i told them what i thought of them, with no cost.
I am passing all of my information on to Trading Standards now. Be careful if you have a teenager. This company know what they are doing and you could face a costly bill on your holiday.
Their call centre is terrible too with everyone telling you different things. Please avoid!