written by lindalouis on 30/01/2015
My wife and I where flying from New York to Los Angeles in first class. About halfway through the flight my wife realized she had left some very expensive jewelry, her wallet and credit cards a large amount of cash in the hotel room safe. The stewardess (who was extremely nice and friendly from the moment we boarded) came and we told her our situation. She contacted the Captain and he contacted United Customer Service in Chicago who in turn contacted my daughter in New York and my daughter recovered our property from the hotel to my wife's great relief. I can't say enough about the staff aboard that flight (#443 on Jan 26th 2015).
We fly United almost exclusively and will always fly them first.
We were among the first off the flight, but my wife and I waited for the plane to empty so we could personally thank the captain.