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★☆☆☆☆

“Worst customer service”

written by Anna_R on 29/01/2015

I had ordered multiple items from french connection online that were due to be delivered within 5 working days. One dress which was intended to be worn to a ball two weeks from the order date. After 5 working days had passed I contacted the customer service provided who told me that it must have been lost in the post which they could not track for me. The customer service providers said that they would dispatch all of my items again on a free express delivery which was fine. However, I then received another email a few days later telling me that they had run out of stock on one of my items. I asked for a full refund and the items to still be delivery - which they hadn't. After another the day the items had not arrived as they missed the cut off time, so I emailed again on Thursday to which the reply told me once again that they had missed the cut off again and that the order would not be with me until Monday- three days later than my ball that the dress was intended for and more than 2 weeks later than my placed order. Eventually I had to cancel the order totally because I was getting no effective help from customer service what so ever. Seriously disappointed in the customer service I was provided with or should I say complete lack of customer service. French connection delivery service is a joke and I would most definitely not recommend for anyone to use it.

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