written by Frannyb66 on 29/01/2015
Took our cat to vet within the year of treatment that the policy covered. Claimed on the Pets at Home insurance and was told that although the condition was diagnosed again within our cover, they would not pay out because the actual operation took place 3 days after the year - even though we had a current policy in force. No complaints department - just telephone operators who give you the 'broken record' answers they are trained to give.
Have now shopped around and found a much better deal with Marks and Spencer pet insurance - and it's cheaper and for lifetime illness up to £4,000 per year.
The Pets at Home policy document is not clear - yes I read the small print, but most people would assume diagnosis was the start of treatment wouldn't they?