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“Terrible service and BIG disappointment”

written by on 28/01/2015

I was planning to go on a dream holiday to South America. After searching the net for the best prices I book my tickets with Travel Up ( big mistake). I never heard of them before but I used similar websites before and didn't have any problems. I received their confirmation reference and start waiting for the tickets. On the next day I received a phone call at 2.29pm to say that my reservation was declined from British Airways and I have two options - Money back or pay the new price 1100 pounds ( original price was 749). I was told because tickets were bought out of hours????? not between 9.00am and 5.00pm no one was available to process my reservation and when they tried in the morning this was the new price.
I don't know why it took them half a day to tell me that and why they advertise this prices if they are not live. Do they have any PCs at all if this needs to be done manually from a member of staff.
So if you buy your tickets out of business hours be aware you may not get them on the price you want.
I did give them one star only because is not possible to post the review without a star.

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