written by rmduk on 27/01/2015
Sales team were great, car is amazing. Large range of vehicles for good prices. Had some issues with the after sales team.
Hadn't noticed when inspecting the car that there was a slight crack in the bumper due to the fact the car was covered in dew from the frost the night before. I only noticed this the day after I'd collected it once I saw it in the sunshine; it had obviously been repaired with glue by the previous owner.
I reported this to after sales team who hinted that it was apparently fine when I collected it, even though I knew for sure that I hadn't damaged it - with photographic proof. After chasing and chasing the after sales team, and with various heated emails and calls later Car Giant have finally said they'd take a look at it. I would have expected them to have offered this up as soon as I reported it, but I guess better late than never.
I'm yet to have this repaired, so it won't be perfect for me until it's repaired. But I'm really enjoying the car.