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“Owners beware - Niumba.com do NOT provide adequate...”

written by on 26/01/2015

If you are thinking of advertising with Niumba, I would think again! I have been an owner with them since 2008, and their support and IT capability seems to be getting worse and worse with each passing day! Niumba 'support' and IT department are both utterly unprofessional and incompetent. They routinely break things on their site, and then don't fix them. They don't respond to error reports. I don't think they test any changes at all before they release them. Each time I have reported a bug (that they made!), that has negatively affected my listing, it takes over a month to fix. They don't give you updates, and just fob you off with excuses. Once, they even closed one of my error reports, saying it was fixed, and it wasn't! As a paying customer, I feel that they are fraudulently taking clients money, without having the skills or knowledge to run a website in a professional way. I am so angry with them, and get more angry each time I have to deal with them, as each time, they prove yet again, that they are incompetent. Is it just me or are there hundreds of dissatisfied owners? And if there are, do you have any tips for actually getting them to do something? Any help or suggestions would be gratefully received, thank you!