written by Adairob392 on 23/01/2015
What an absolute shambles!!!! Never have I had so many problems with one company! And no matter how many times you bring to their attention about how poor their service is, it continues to plummet!! I have SUFFERED countless phone calls after phone calls about being over promised, being told something would happen not once, twice but on the third time of chasing them on more than one occasion about a matter on my account which was not then addressed, money was taken from my account when it shouldn't have, they reduced my ISA interest rate without telling me, NEVER update their systems or notes and the worst of it..... The staff!!! They are either employing monkeys, which I feel is a detriment to the staff in itself as they all come across ever so nicely, or they have no idea about company structure, procedures and TRAINING!! Never have I been told so many things by the same organisation; I quote 'you can't reduce your overdraft through internet banking', to be told later that I can; 'we will change your address for you so that you can apply for utilities', and then they don't; 'you can't close an account over the phone it has to be in branch', yes in fact you can; 'I wasn't told that I wouldn't be protected on insurances whilst I have to wait for them to refresh', to be told 'well I'm telling you now' when it's too little too late! The list is endless but in my frustration I can't think of them all. Over the past year it has been nothing but agro, and after they palm me off from making a formal complaint with£75 this bull is still happening! Never have I ever dealt with such an unprofessional company! And I've been with them for 15 years! Maybe all of the policies and trained staff followed TSB??