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“Customer Service Needs Improvement ”
written by FinnAgnew55 on 22/01/2015
My family has used Co-operative Bank for years. They’re a good bank in general, but looking into their customer service standards should be one of their priorities right now. With everything automated, there’s no way you’ll have the answer to your problem that doesn’t appear on their list of services unless you visit your local branch in person. Co-operative Bank doesn’t provide an option to hold and wait to talk to an adviser, which most automated phone services do!
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