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“misleading pictures!”

written by AnnaliseMonahan456 on 22/01/2015

i have looked everywhere for fizzy lemon sherbet sweets UNWRAPPED - so found this web-site and the picture showed them exactly as i wanted them, unwrapped, lemon shaped and pitted. 12 hours later i went back to the web-site only to see that the picture was now of a smooth long oval shape wrapped!!! i had specifically put on my order form that i must have them unwrapped (as per the photo they had) as the wrapped version are plain boiled lemon sweets with no fizz and no sherbet so that is why i made that request. other websites when you order send you an acknoweldgement as soon as you have paid. this company did not. so, when i saw that the photo was different to the one i ordered i had to cancel straight away - i didn't send 1 but 4 emails went off and no reply whatsoever - i got so frustrated that i put in a claim with paypal to get my money back and still 5 emails later no response. then, suddendly a reply email to say that my order had been cancelled and i could check it on line - so i clicked on the link and guess what? ERROR 404 - THIS PAGE IS NO LONGER AVAILABLE came up!!! they have no "account" section on their web page. i'm so sick and tired of these so called on-line shops that put photos up that are absolutely NOTHING like the product you receive - is it really that hard to get your own photos uploaded?? so all in all i have to say a truly dreadful company to deal with both in product placement AND their non-existant customer service.