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★☆☆☆☆

“Take the money immediately for non-existent stock”

written by AnnField1 on 19/01/2015

It looks like this company use the practice of advertising at low prices but fail to provide the goods - In other words they keep your money and gain interest on your hard earned cash.

I ordered a graphics tablet from this company costing £560 (Sunday) - listed as in stock and paid a delivery fee 2-3 days guaranteed. On the 3rd day (Tuesday) I telephoned them to enquire when it would be delivered as I hadnt received a despatch notice but the money had been taken from my account (Customer service call Costs 5p per min). I was told that there was a stock issue with my item but that had been resolved, it was now in stock and that it would be despatched that day, I wasnt happy as If I would have known it was out of stock I would have ordered elsewhere, I wanted it for a birthday pressie that week - but they refunded me delivery costs (£6.90) as a good will gesture AND assured me the item was on its way. I was told that the item would be with me by Saturday at the VERY latest.
Low and behold, it didn't arrive. I rang them again this morning, they informed me that my goods hadn't been despatched because of a "technical issue" with my payment - this left my bank account over a week ago - and no one bothered to call me to inform me of this so called "issue" nor was informed of this last week when I called. They are obviously gaining interest on your hard-earned money but not supplying the goods advertised. God knows how long I will have to wait to get back my money. I will be reporting them to the French Government Trades people.
Dont be taken in by cheaper prices on their .co.uk website. Avoid like the plague!!!! Just not worth the hassle.

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