written by mikephill on 13/01/2015
I hired a car in February 2014 from Nice airport. I had prepaid but when I got to the front of the queue, I was told that they would upgrade me at no extra charge so because I had queued for so long and I was in a hurry, I accepted and just signed the document. when I got home and received the final receipt I found that they had charged me 1000 Euros more than the prepaid cost and the car was hardly any bigger anyway. I called and explained that I was clearly told "upgrade at no additional cost", they simply pointed out that I had signed the document therefore it was down to me.
Never, never use AVIS they are just deceitful.