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“I ordered a couple of fleeces and a belted wax jacket...”

written by on 23/02/2011

I ordered a couple of fleeces and a belted wax jacket for my sister's Birthday gift.

I waited 11 days for my order to arrive, even though it stated 5 days on the website, I really thought that ordering on the 12th of Feb would be plenty of time for my Sister's Birthday on the 20th..No!!

When it finally arrived, the coat was missing the belt, defeating the whole object as it was advertised as a fitted jacket with a belt, the selling point really. So we were left with a coat with (sticking out)belt loops but no belt, also one of the press studs had come away from the coat.

The fleeces were very short and close fitting, I purposely ordered bigger sizes as I lke them baggy, there was no discernable difference between the sizes, all very small!

When I called to complain I found the customer services very sloppy, I demanded to speak to a supervisor, they were all on their lunch breaks, so I told them I would instigate a chargeback on my payment card, suddenly there was someone available.

Basically (this was before I noticed the broken press stud) I wanted a belt, just a belt!! the one missing from the jacket or one from another jacket, that made sense to me, but no they couldn't send me a belt and they didn't have any jackets left in that size, they had a size 20 avalable so I asked if I could have the belt from that one, they said they didn't do that. I found it very frustrating as someone had taken the belt from MY coat!

All in all it was a very disappointing experience, I've had to order a different colour and another in a different size, I will be taking the belt and returning the replacement without it's belt. If they try to charge me extra I will take them to court. I'm furious.



Hawkshead have really gone downhill, go to primark if you want an outdoor jacket or a fleece, cheap and cheerful, compared to cheap and a rip off!!