written by on 09/01/2015
I joined their contract beginning of Jan 2014 as found them the cheapest. It took me nearly 2 months to have my credit back. The contract now ended and I found somewhere else cheaper and better customer review. I just hoped that it won't take another 2 months to get my money back.
Have to wait for nearly 3 to 4 months later to view my first on line statement. The last one I had was September and still waiting for the December one. They only provide statement once every 3 months.
To send them message was a joke at the beginning and they come back to say they are improving. I am still unable to view my messages that I sent them in December though I have a reply from them. Their website needs a lot of improving. Not sure if I wanted to talk to them, best to avoid as it might take you ages to speak to someone.
Best website service I had was Scottish Power however their quote is not competitive.