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★★★★☆
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“Clear understanding of our requirements”

written by YosefMcCollum161 on 07/01/2015

Make It Cheaper (MIC) were quick to listen and understand our requirements. They came back to us quickly with a deal that was significantly better than the one we on.
They could have scored better if they had committed the call and line rental rates plus the key terms and conditions into a single document for ease of reference but this did not happen. This later led to some confusion about the term of the contract with the new provider. We had to clarify with the new telecoms provider that the contract was a 30 day rolling notice contract (as agreed verbally with MIC)and not 3 years as indicated in the terms and conditions MIC sent us.
As my teachers used to write in my school reports : "There is room for improvement"

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