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★☆☆☆☆

“My worst ever online shopping experience”

written by snt68 on 07/01/2015

Placed an order for 3 items on 21st December and was given an estimated delivery date of 31st December. When the order still hadn't arrived on 5th January I emailed with a query. The response I received on 7th January was that due to a 'stock error' they were unable to fulfil my order and had cancelled it - all of it, not just one item. At no point in the process had they bothered to inform me of this. Their website clearly states that you will be informed of out of stock items within two working days of placing the order - obviously not if there is a 'stock error'! Completely untrustworthy and unreliable and I will not be using them again.

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