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“Don't use andotherbrands.com”

written by on 06/01/2015

I am a big fan of Oasis clothes having worn them almost religiously for years. I moved to the US and in dire need of some new clothes, not knowing where to start with US brands, I decided to place an order. As it would be an international delivery, it had to be placed via Andotherbrands.com. I have a newborn and toddler. My spare time is precious. It took me over an hour to pick out the items and place an order for thirteen items that came to over $700. All seemed to go swimmingly well until a week later I received an email stating that ALL of the items were out of stock. I could understand if this happened with one or two items, but THIRTEEN?! Surely a mistake? I queried whether there was some error with customer service as this seemed unbelievable and their generic scripted reply was 'our system sometimes takes a while to update'. It was true! All thirteen new season items were out of stock. Why on earth are they wasting people's time? Such a disorganized way in which to run a business. Surely it should have prevented me from adding those items to cart? I also saw that it was still possible to 'purchase' those items so some other poor unsuspecting soul would be in the same boat as me. a company that has no consideration for their customer's time doesn't deserve my money! I won't be shopping with them again, that's for sure. I'll also add that Americans will not put up with such bad customer service so they'll need all the luck in the world to expand to stateside if that is part of their long term goals! (I know, first world problems and all that, but still, a totally unsatisfactory experience attempting to shop with them!)