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★☆☆☆☆

“B&Q Hell”

written by on 04/01/2015

Just came off the phone to HQ (a second time) not happy at all. Full experience shortened for brevity...

Thu 2nd Jan 15

- ME : Phone call to wakefield store. May I bring back for refund (not refill) a calor gas bottle I bought at Huddersfield B&Q quite a while ago? The reply... YES.

- ME : Drove to Wakefield store with said gas bottle.

- Wakefield staff - Sorry, you CAN get a refund on the bottle, but you will have to go back to the store you bought it from.

Fri 3rd Jan 15

- ME : Drove to Hudddersfield store as advised.

- Huddersfield staff - Sorry but we don't do refunds on gas bottles. You have to go to a calor gas outlet. There's one nearby... directions given sort of.

- ME : Drove towards the calor gas place as instructed, whilst thinking 'THIS IS WRONG', 'I HAVE DONE THIS BEFORE MANY TIMES'. On that feeling I rang Huddersfield store up to query.

- Huddersfield staff (garden centre) : Sorry you have been instructed wrongly, come back, ask for 'Richard' and we'll get that refund sorted.

- ME : Drove back to Huddersfield again, waited an inordinate amount of time for the manager. I was told that a couple of staff had gone into the car park to see if his car is still there (dinner). I watched (and filmed) the said two staff go out and proceed to have a fag instead!

- ME : Having waited a silly amou t of time, the manager finally roll up. Now by this time you may excuse me if I decided to film the situation moving forward.

- Huddersfield Manager - Are you filming? Upon being replied yes, I was told he will not discuss anything with me whilst filming, and that they dont refund gas bottles. He also refused to speak to the member of staff that 10 minutes earlier told me to return back to the store.

- ME : Having read all of the above you will also forgive me I hope for being a little bit beyond it all now. Argument ensues. I am told to leave the store.

- ME : Rang HQ. HQ told me that the store have got it wrong, and to go back in and allow the manager to speak to HQ on my phone. HQ failed to convince the manager, and once finished speaking to him put the phone down on me. YES YOU HEARD, I was hung up on by HQ.

- ME : Rang HQ again to be told that indeed B&Q do not give refunds on gas bottles. I suggested that my time had been wasted, petrol used travelling back and forth all over the place. I suggested I was due monetary recompense for the monies/times/stress that it has cost. I was offered a £10 gift vouncher.

1. It's a gift voucher. We will give you money, BUT YOU MUST SPEND IT WITH US.
2. It covers no way near my costs. Petrol alone was higher than that.

I refused on the grounds of principal. Stick it up you're...

I am completely bemused. It would be funny if I hadn't had to be at the centre of it.

B&Q are criminally pants! YOU SERIOUSLY COULD NOT MAKE THIS UP.

My situation remains unresolved.

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