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“Worst business banking service ever! ”

written by Lukasb336 on 29/12/2014

I applied to open a business account with RBS coming up to 5 months ago, and am still waiting for this account to be opened. I'm a startup so called and was told an application needed to be emailed to me and once completed I would need to take it to a branch alone with ID which was all fine. first problem was the email took approximately 3 weeks to get to me, I only received it after countless calls. once received I went into a branch and handed all they needed, the application was sent off and then I waited another month when I didn't hear back I contacted them to be informed as my driving licence stated my place of birth as outside the EU I would need to take my British passport into a branch, I agreed. after this I waited a further 3 weeks without a word so I decided to follow up, I was then asked to provide proof of where I was expecting funding for the business which I did. I waited to hear back with a decision and no words so I got back in contact and was asked to provide a credit report which I have done and was told I would get a decision in 3 to 5 days. that was 3 weeks ago and after 5 months of trying to open an account with RBS I think I can truly say I have had the worst experience EVER and am not opening my account with another bank.