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“multi centre holiday to usa”

written by debbienic on 24/12/2014

Booked a multi centre holiday to san Francisco, las vagas and santa monica via holiday genie, in October for my husbands 50th birthday. I dealt with mel who was extreamly helpful and arranged the whole holiday excellent and would highly comend her on the service she gave, however I did have a problem with a name being spelt wrong on a flight ticket. When this happened mel was unfortunatly on holiday, when telephoning to get help I was confronted with many long and exhusting telephone calls with nobody wanting to help, when asking to speak to a manager I was told the manager did not take telephone calls!!!!! If I had originally spoke to any of yhe people concerned at the begining of booking my holiday I would not have booked via holiday genie. My problem was only resolved a couple of days before we were due to leave and when mel had returned from her holiday , howevere this did cause a few sleepless nights. On A positive note the holiday was excellent and all connecting flights and hotels wnet to plan . We did travel back with virgins partner airline delta and found them very unhelpful when our seating was altered because of a diffrent aircraft and we could not sit with our family and the food was appalling. Would not fly with them again,
Would book with holiday genie again but would only deal with mel