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“Used MCE for the last 8 years...”

written by jodykirton on 18/12/2014

I have owned many different cars and motorbikes in the last 10 years, and it was only when i got my first performance car 8 years ago that i struggled to find a company who wasnt going to rip me off.
It was then when i heard from a friend that MCE were highly recommended, so i thought i would give them a try.
They offered me a price that was less than half price of what anywhere wanted (I was 19 years old and had points and no NCB, with a £20k Evo performance car so it was always going to be a struggle).
Since then i have had many other cars and the only time i have considered going elsewhere is when i have a "standard car" and especially now i have 8 years no claims bonus and no points, I have ALOT of options for insurance.
MCE are specialists when it comes down to performance cars, american or import cars, high risk drivers and motorbikes.
If you own any of the above i highly recommend them, and not only are they well priced, their customer service is the best ive ever come across.

This is the reason i am writing this review, because there was an issue where somewhere in their system it shown me as having 6 years NCB and not 8, which i found out when i received my NCB proof letter.
All it took was one phone call, got through to a nice chap called Leyton in customer services and he went through my whole history and through various other systems to find out what had happened.
He was very friendly and extremely helpful with my query and after a short time of chatting whilst he was trying to find the issue, he found it and amended it so it was correct, he explained how that part of the system worked and why the error had happened and whilst i was still talking he emailed me my updated proof of no claims bonus.

It was such a pleasure dealing with someone who is genuinely helpful and willing to resolve the issue, especially considering i am now not one of their customers, simply because i have bought a super boring car that i can insure very very cheaply with one of the more standard companies, but as soon as i change car then i will jump straight back to MCE without hesitation.

Thanks MCE if you ever read this! Your customer service is second to none!