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“When does constant delaying of a refund become criminal?”

written by ErinSP on 17/12/2014

My husband and I have switched to another utility company and have been trying to get a £400 refund from Scottish a Power for two months. Every "customer service" representative with whom we speak gives us a different story. Now they are telling us that we are still getting our electricity through them. We are pensioners with very limited income, and without the refund they owe us, our Christmas in one week's time is going to be sadly affected by this company's unwillingness to give back what is ours. I do believe that Dickens' Circumlocution office is located at Scottish Power. If anyone knows a way to get through to these people, we would like to know the answer.