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“AVOID - awful customer service”

written by RichTea63 on 17/12/2014

Having purchased a HDD from this company and paid the £4.57 for next day delivery, I got an email a day later informing me that due to unprecedented volume in the warehouse (for that read, too many orders and not enough staff), they would be unable to deliver the next day.
I called them up and requested that they refund me the delivery cost. However, they flatly refused stating that it was not a guarantee of next day delivery. This, I find to be incredibly poor customer service and if you look on their website, the product pages have "next day delivery" and even state the delivery date.

Worse still, having spoken with citizens advice consumer service, they said that they are in breach of the Consumer Protection from Unfair Trading Regulations 2008 as they have misleading statements on their website that could cause the average consumer to make a decision that they would not otherwise have taken. Even after making their dubiously named customer service individuals "Carrie" and "Wesley" aware of this, they still refused to refund the delivery charge.

I for one will never EVER buy anything from this company again and I would urge you all to spend a few pence more (if you actually have to) and buy from a more customer focussed organisation such as Ebuyer or Amazon. As an IT professional, I am ashamed that this company is part of my industry. I would urge you to look on the Internet for other reviews where things have gone wrong with Scan and read other customers' experiences of their atrocious customer service.

I will also be pursuing this matter further with Trading Standards as this kind of poor customer services is simply not acceptable.