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“I believe their actions are fraudulent!!!!!”

written by Bradford11 on 16/12/2014

Our bedroom ceiling came in and we rang the AA who directed us to Covea. They sent a surveyor round who did not even look at the damage to the roof, he just stated they would never pay up and it was not worth paying for this home insurance product. We had our own survey and they said it was storm damage, but Covea do not care, they will not pay out. I am now seeking advice from the Financial Ombudsman Service.
I am not sure if it is lawful to have an opinion without looking at the damage!!!!!

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