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“Customer service non existent !!!”

written by rovman on 15/12/2014

Ordered winter wheel/tyre package on line from website after inputting information requested regarding car make, model and engine size/power output.When wheels unwrapped to fit to car found damage on 3 of them , noted and photographed. Fitted wheels to car just to see how they looked , on doing so found to not fit the car correctly as they were sticking out past the body of the car front and rear which would have resulted on the body hitting the tyres if car loaded up and it would also not be legal in this country (UK).Wheels then taken off of car as clearly no use for it ie unfit for purpose. Phoned customer services , useless , they cant do sod all but contact relevant department about it and then its all done by email. Useless , takes days for response and then told cant take used goods back.Hello , the only way I found the wheels did not fit was by fitting them on the car . Then told on email it was my fault for choosing wrong car model, laughable really as it only asks for engine size/power not specific model ie SE, SPORT etc.This has dragged on for about 2 months now and still they wont refund me for DAMAGED WHEELS and the fact they don't fit car properly.Dont be fooled by the website and phone numbers etc, this is a German based company and for being German their customer service is non existent and breaking internet selling regulations, do not use this company at all, stick with the genuine UK based firms as this firm are useless when it comes to dealing with genuine faults and issues !!!!!