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“Appalling company”

written by HailieSharp359 on 13/12/2014

Cancelled 2 days after signup (well within the cool off period) as a number of things that they'd told me during the sign up turned out to be false and so they would not have been suitable for our needs. During signup the customer service wrote down the wrong address so all correspondence went to my elderly neighbour. I tried to rectify this but the error still continued until my neighbour was changed over to them without her consent even though it was in my name and had been cancelled. Her relatives have changed her back to the original company and today I received a phone call to say that they had to now apply the change to my address (even though it was cancelled and they don't know my address). They say they can do it just by postcode and my electricity supplier. I have asked my supplier to put a block on my account so hopefully that wont happen, I have a disabled person and their equipment which relies on electricity in the house so its rather worrying that we will be left without power.
Despite repeated phone calls to them they are still insisting on trying to change me over. I didn't think these companies were still allowed to carry on this bullying behaviour any more, Ovo has proved me wrong.