written by 94Lee on 13/12/2014
I searched online for cheap car hire in Germany. The Rental Cars site came up with an offer of about 40 euro. However - what wasn't highlighted - or even made clear was the insurance excess you charge.
Your site clearly and very obvioulsy stated all the FREE extras.. but just had a small hidden note saying Insurance excess extra. I dondt not say that it was automatically going to add it - and it did not visibly offer me any alternative to selecting that.
Howvere - the big shock came when I discovered the hidden extra had costed my more than 50% extra onthe hire car cost - so in face - my 40 euro car hire cost me 66 euro - with a single click of a mouse - and NO way of Cancelling!
I would have liked to know that 44 euro was NOT the total price - and that 66 would be the total price - before the reservation was completed