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★☆☆☆☆

“Phone under waranty refurbished replacement send was...”

written by CGMaintenance on 13/12/2014

phoned Virgin up about my Blackberry Q5 being faulty. As the phone was an insurance replacement from Assurion I had to go through them. This was fine They sent me a reshipment straight away no issues as the phone was under the 2 year warranty and only 6 months old i was expecting a new phone but i got a refurbished phone. No problem it looked new until i went to use it. Phone wasnt restored to factory settings and it wont read the sim card. Phoned them to complain and ask for a working one they told me i had to send my original one back first. I could still use my one just had to put up with the camera not working and the thing shutting off randomly. Was told to get proof of sending and they would reship me a phone. Monday comes phone assurion again tell them i have proof of posting and to send another phone they cant until they get the original. A week goes they havent received the phone complain again email them the proof and they decide they can sent another phone. Phone call off them they cant get one and offer me 3 other phones S3 mini lumia 620 motorolla razor I and sony experia something. Dont want either as i had a blackberry for a reason so they back order another q5. called yesterday and no q5 available they cant get them and the only phones on offer are what ive stated above. All the phones are outdated yet they say are the same spec as my q5. were going into the 3rd week now and no phone no offer of a better phone what ive been offered are sub £100 phones new and from my experience i will probably get a refurbished 2nd hand one and if wanted any of these phones i would have had them at the start of my contract. Im waiting for a call today that i doubt will happen as the only phone I am wiling to accept is an I phone which i dont think is a lot to ask for the hassle ive had off these. I still have to pay my bill and have had to buy a replacemnt phone to use in the meantime. Im out of pocket and very angry. If they had checked the phone before sending it and I got a working Q5 i wouldnt be asking for a better replacement as a good will gesture.
I have 3 contracts with virgin plus there home package. They will be losing almost £300 a month from a very annoyed customer over the coming months when all my contracts are up for renewal as im not buying out of my contract to port my number that i brought to them to another network.
Stay away from virgin media

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